Product description
The ITIL Managing across the Lifecycle qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learned from the Lifecycle and Capability streams of the intermediate certificates, are put into the context of delivering this value. The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge and provide skills that can be used in the workplace in a tangible way.
Course and Learning Objectives
- Key concepts of the Service Lifecycle
- Communication and stakeholder management
- Integrating Service Management processes across the Service Lifecycle
- Managing services across the Service Lifecycle
- Governance and organization
- Measurement
- Implementing and improving Service Management capability
Who is the certification for?
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who and others who require a deeper knowledge of, or who are involved in managing Services across the different lifecycle phases.
Prerequisites
An ITIL® Foundation certificate and a minimum of 15 credits earned through the formal Service Lifecycle stream or Service Capability stream qualifications.
Exam format
- Complex Multiple choice, scenario-based, gradient scored questions
- 10 questions per paper
- Pass Score: 35/50 or 70%
- 120 minutes’ duration
- Closed book
* This PeopleCert/Axelos exam package includes an exam voucher, Core guidance PDF, and remote proctoring fees.
* Quint is an Accredited Training Organization (ATO) with Peoplecert for this certification.
