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DevOps ITSM Awareness

This 1-day DevOps and IT Service Management course provides students with the basic knowledge required to effectively use ITSM skill sets in any DevOps organization. The focus is on the essential knowledge of the two different worlds of ITSM and DevOps, and how they complement each other. Participants learn how to deliver optimal value to customers by properly utilizing their knowledge of ITSM and DevOps.

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courseware

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From $38,-

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Product description

Although it is true that ITIL and ITSM are the best for defining rules for the processes that support the delivery of services to customers, DevOps is compatible with the ITSM world too. ITIL and ITSM involve many of the skills that are required for IT Operations to support a DevOps-style workstream. Course approach The course approach is workshop based. It includes group discussions aimed at enhancing participants’ understanding, adding context to the content, broadening participants’ perspective, reinforcing knowledge, and building confidence. Case studies are used to stimulate classroom discussion and collaboration.

What you will learn

  • Understand how DevOps and IT Service Management complement each other
  • Understand the philosophy behind DevOps
  • Understand the value of ITSM in a DevOps environment
  • Understand how to organize ITSM processes in DevOps teams

Who should attend?

Anyone who requires an understanding of DevOps in relation to IT Service Management.

* Quint is an Accredited Training Organization (ATO) with APMG and DASA for this certification.

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